FAQ

Please feel free to get in touch with us via email at info@alternativefishinglures.com or via our contact form. Moreover, you can send us a message through our Facebook group, or Instagram & we will get in touch with you shortly.

Sure! All materials used are recycled. To be completely sure about the contents and source of plastic, we've got the final product (plastic pellets) audited for REACH, ISO, RoHS, and Global Recycled Standard certifications.

The main focus and reason behind this project are bringing a thriving life back to our shores. If we take no action NOW, the resulting negative outcome will impact our ecosystems, economies, and health. We believe that fishermen are the people sharing the deepest connections with our oceans, rivers, and lakes. They stand in the front line, while the places providing their unforgettable experiences, livelihood or relaxation are disappearing. We are here to change this!

If you are having trouble with the website, please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the site again. If you continue to experience issues, please get in touch with our support team and provide the following: 1) A detailed description of the issue you're having, 2) Screenshots of any error messages you might be experiencing.

A packing list is included in every parcel sent from our distribution center, please check the packing list to ensure no items are missing from the list. If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased be out of stock. Another reason for missing items in your order is that a specific item has been shipped from other than the main warehouse of Alternative. This item should be therefore delivered in another package. Alternative currently operates via multiple warehouses located around the United States and the EU. In case the item is currently unavailable in our main warehouse, it will be shipped from one of our additional warehouses where it is available (your order might be distributed into 2 packages). If you're still missing an item, please contact us immediately with the following information: 1) Order Number, 2) Missing Item(s). Our support team will look into the matter and will resolve the issue for you as quickly as possible.

You can pay for your order by using any of the Visa, MasterCard, Maestro, AMEX cards or via your PayPal account. We take fraud very seriously meaning all payments will be subject to security checks put in place by Alternative and also the card provider. If your payment has failed 1 or more security checks, you will be contacted by a member of the Customer Care Team who may ask for further identification to release your order. Failure to provide the information we require will result in your order being canceled and refunded.

As an online retailer, our prices will occasionally change depending on demand, stock, and upcoming sales without prior warning. This being the case, we are not able to refund the difference.

If your order is canceled, we'll notify you via email. Reasons for cancellations may include any one of the following: 1) The payment method you provided was declined. 2) The item ran out of stock before your order was processed. Items added to your bag are not reserved until you proceed to checkout. This means someone else may reserve the remaining quantity of an item before you have finished shopping.

You've placed an order, the money has been debited from your account but you haven't received your order confirmation email. Has the order been successful? Not to worry, this usually means that the email you used to place the order may have had a spelling mistake or the email may have gone through to your promotional inbox. Just be sure to check all inboxes through your email account. Send an email or message through to our contact page and they'll be able to locate your order. They'll simply need the full name or order ID, and delivery address used to place the order.

When an order is placed in our store it takes some time to fulfill it (fulfillment, however differs from case to case and cannot be specified, usually it takes 1-2 days). Therefore, we are accepting order cancellations prior to the fulfillment of the order (before the order is shipped to your designated address). After that, your order cannot be canceled. Not to worry, you can still refuse the delivery of the order with the person delivering your parcel and it will be automatically returned back to us. After that, we'll just process a refund for you. In case you wish to cancel your order, simply get in touch with us (via email or message) & describe your query. If you are eligible for cancellation we will process it for you. A refund will be actioned within 24 hours of order cancellation. Funds may take an additional 5 working days to clear into your account depending on the payment method used.

Please visit our Order Shipment page to learn all the details on our shipping procedures.

We're pretty quick at getting your order out the door but in some cases, it is possible to change the shipping address for your order. This possibility, however depends on the shipping method you have chosen. The simplest way to change your shipping address is to contact us & we process the change of your address for you. We will inform you in case the change is possible.

If you are not at home when your parcel is due to be delivered, it may be left in a safe place which will be advised on a delivery note posted through your door by the courier. If the delivery fails, the courier will leave a note explaining they attempted delivery with instructions on how to rearrange.

If your tracking states your package has been delivered, but you have not received it, please first check with any surrounding neighbors for anyone who may have accepted the parcel on your behalf. If you had your Alternative order delivered to a workplace, please check with all employees who may have accepted the parcel, we know how tempting a fresh Alternative package might be. Couriers may update the tracking as delivered before delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, contact our support team with your order details and we'll do all we can to help out.

As all orders are shipped directly from the US or EU, you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the destination country. You as the customer, are liable for all import duties, customs, and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs. The total of your order as displayed on the checkout does not include any additional duties required. The carrier will inform you of any additional duties if required. The Alternative has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

Sure! Once your order is fulfilled, your tracking number is automatically emailed to you. If you created an account with us while checking out, your tracking number will be displayed for you there as well.

Status 'fulfilled' simply means your order has been packed by our warehouse team and it's currently on the way to you.

We're pretty quick at getting your order out the door but in some cases, it is possible to change the shipping address for your order. This possibility, however depends on the shipping method you have chosen. The simplest way to change your shipping address is to contact us & we process the change of your address for you. We will inform you in case the change is possible.

If you find any issues with your order, contact us right away. Do not forget to specify your order number. The window of time between when you place your order and when we process it is small, so we can't change or cancel your order after it is processed. Usually, it takes 1-2 days to fully process your order.

We strongly recommend you to get in touch with us in case you want to return items purchased from Alternative. Our customer support will advise you on the most suitable way how to process your return & how to solve the issues with your order. Sometimes, (probably in most cases) we will issue the refund and no returns will be required from your side.

In the event you have received a defective item, please contact us immediately with the following information: 1) Your order number, 2) Which item is damaged, 3) A description, 4) Photographic evidence. If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support! All claims for parcels arriving damaged must be made within 30 days of the delivery date. Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit, or replacement. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly. Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. Sometimes, only refund, credit, or provision of a replacement item is processed for you & no returns are necessary.

All refunds are to be made to the account used to pay for your original order. If we're unable to refund directly to your account, store credit will be issued or replacement will be sent out.

In the unlikely event you have received a wrong item or missing some items, please contact us immediately with the following information: 1) Your order number, 2) The name of the item you did not receive, 3) The name of the item you received in its place, 4) A photograph of the item you have received. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction. Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem. You may be required to return the incorrect item to us, but a member of the customer support team will advise you if/how to return the item.

Our Wholesale program is made entirely for companies interested in purchasing Alternative lures for business purposes. It has a variety of partnership benefits and is designed to support various kinds of businesses or purposes. Even if you are a small business owner, non-profit organization, or public institution, we'll find the best way to help you with your cause.